Personalize your app

Arrange the app’s features in a way that makes the most sense to you—on a per-device basis and move things around using the new dashboard feature. View our tutorial for details.

• Mobile Check Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply. In the Mobile Banking app, select Deposit Checks, then Help for details, and other terms and conditions. Message and data rates may apply. Back to content.
• Mobile Banking Mobile App Account Alerts Send Money Cash and Deposit Checks Write Checks. Which also operates under the brands Green Dot Bank and Bonneville Bank. Deposits under any of these trade names are deposits with a single FDIC-insured bank, Green Dot Bank, and are aggregated for deposit insurance coverage.
• Other restrictions apply. In the Mobile Banking app menu, select Deposit Checks, then Help for details and other terms and conditions. Message and data rates may apply. Mobile Check Deposit will only accept standard-sized personal or business checks. Oversized or undersized checks (such as rebate checks) may not be accepted via mobile deposit.

View balances and account activity

Search for transactions, add a note or an image, and filter by tags. Access up to 120 days of account transaction history, then accumulate more history going forward.

Save yourself a trip to the bank and deposit a check directly into your checking or savings account by using the Fifth Third Mobile Banking app. The process of making a mobile deposit is simple, secure, and free of charge. Use mobile deposits at your convenience, anytime, anywhere just. Deposit your check with Altra Mobile Deposit and it goes into your account within about a minute. Please read disclosure for exceptions to “Real Time”. All checks deposited through Altra Mobile Deposit must be endorsed with your signature in the designated endorsement area and must include the words “For mobile deposit – Altra.”.

Make deposits using your device camera

Deposit checks into checking or savings accounts using the mobile deposit feature.

View e-Statements

e-Statements currently accessed in Online Banking are now available in Mobile Banking.

Touch ID or PIN authentication

Easily and securely log in using fingerprint, facial recognition or personal identification number.

Improved security

Utilizes a one-time passcode to complete certain transactions.

Link other accounts

Transfer funds

Transfer funds between your VirtualBank accounts and setup transfers with external bank accounts.

• User ID – 'Remember Me' capability
• Touch ID® for iPhone®
• Fingerprint Authentication for Android™ phones
• View check images
• Change your password from your phone
• Mobile Deposit limit display
• Auto-capture check image functionality when you deposit your checks
• View up to 90 days of mobile deposit history
• Change to a preferred landing page

• View, add, edit, and delete your payees and payments
• Import payees from contacts
• Select and view favorite payees for easy access
• Make person to person payments

Mobile Deposits

• Download and open our Mobile Banking app on your smartphone.
• Take photos of the back and front of the check(s) that you wish to deposit.
• Once you've successfully submitted your deposit, you'll receive an email confirmation.
• Mobile Deposits made by 8pm ET on a business day will be credited the same day.

Preview some of the features in our video.

Sign up for E-Statements

Enroll your account(s) in minutes:

1. Log into Online or Mobile Banking
2. Select a deposit account
3. Select “Documents”
4. Click on “Documents and Settings”
5. Enroll “All Accounts,” or place checkmarks next to account(s) you wish to enroll
6. Click “Save Settings”

Mobile Banking FAQs

How do I sign out of the Mobile Banking app?

When you close the Mobile Banking app, you are automatically signed out.

Who do I contact with any questions about the app?

Any questions in reference to the feature/functions or issues relating to the app can contact our Client Service
at 1-877-998-BANK (2265).

How do I use the “organize accounts” feature to see my accounts in a certain order?

View the tutorial.

Can I send secure messages within the app?

Secure messaging is currently not available in the app but will be available in a future enhancement.

Is the email option available in the app a secure way to send information about my account?

No, the email option in the app should only be used for general questions or product information.
You should never enter your account number, login credentials or other non-public information in a
regular email.

How does the new feature of connecting to an institution work?

Connecting to an institution allows you to view your account information at other participating
financial institutions. Not all banks participate, so if your bank is not in the top 25 pick list you can try
entering your bank name in the search field. If your bank participates it will ask you to enter the login
credentials you use for that bank. If the bank does not participate, you will receive a message stating
“We don’t recognize this institution”.

Have more questions? Feel free to contact our Client Service Department at 1-877-998-BANK (2265)

Banks With Free Mobile Deposit

Banks With Instant Mobile Deposit Availability